We have opened logistics lines in the world's leading countries, please pull the country option on the checkout page, the country shown represents normal transportation.

Orders are processed within 48 hours, 7-12 business days for standard logistics, but normally (shopping season excluded), 5-7 business days for delivery to be completed.

We use all major carriers, and local courier partners.If there is a specified logistics delivery requirement, please contact our after-sales team to make a change, but it will involve a change fee.

To track your order, please followe: Support - Track Your Order - Enter your tracking number - Click "Track". You can also check by clicking on the following link and entering your tracking number at:

The system will automatically send an e-mail to your e-mail address in the following cases:
1. the order is submitted successfully;
2. the goods have been shipped;
3. the customer confirms receipt of the merchandise;
4. the order is refunded. If you do not receive the relevant e-mail, please check that your e-mail address is filled in correctly, check your spam filter or contact us.

Please contact us within 48 hours of placing your order via email at support@ugeargeek.com. We will process your message as soon as we receive it. Please note that shipped orders cannot be changed or canceled.

Regardless of any reason why you would like to return a product, Ugeargeek sincerely and without reason first apologizes for taking your time. If you do need to return something, we're happy to help. Just email us directly at support@ugeargeek.com and we'll help you through the process.

First of all, sincerely apologize for the insufficient explanation of the installation instructions., and give you an exclusive discount for your order. You need to contact us: support@ugeargeek.com. If we have video installation tutorial files, we will guide you and arrange after-sales personnel. A case is specially opened to track your problem. If the parts invoice is confirmed, we will send you a replacement part for free without having to pay for the parts.

Ugeargeek continues to sincerely apologize for any returns for any reason, and we train our staff to be firstly humble and sincere, and secondly to solve problems quickly.Ugeargeek offers a 35-day risk-free return policy. Please note that returns must be in the original packaging and condition, with the puzzle not disassembled in any way, and be traceable to the purchase history on this site. Returned items will be refused if they are not in an acceptable condition.
If the reason for the return is that you don't like it or don't want it, the return postage will be borne by the buyer. Please do not return the package directly, please contact us for a return address. If the reason of return is that we wrongly sent the product, we will firstly compensate you in some way, ask our staff to apologize, and most importantly, process your refund process as soon as possible.
Please contact us at support@ugeargeek.com immediately. We will undoubtedly deal with it immediately.

For further information on our return policy, please click here.

The currency shown on the website pages is the US Dollar. You can still make purchases in your home currency, and when you pay, your credit card company will convert the dollar price to your country's currency at the current exchange rate.

You can use the Currency and Language Converter buttons - to switch to find your desired currency page. We apologize for not switching to your country's page in the first place, please expect the site to work in your country's geographic location in the future.

At this time, we do not have a customer service inquiry phone number, but if you would like to contact us for business inquiry cooperation, please call +Hong Kong After-Sales Center Hotline: +852-64681397. We recommend that you browse our FAQ center to find answers to your questions/concerns. If you can't find the information you are looking for or need help with your order, our customer support team will be more than happy to assist you! Please contact us via email at support@ugeargeek.com! We will get back to you within 24-48 hours.

Yes, you can choose the shipping method when placing your order. Expedited shipping is $22.99 and can be delivered within 5-7 days.

Ugeargeek is looking for excellent designers, art creators, craftsmen, etc. worldwide, with high aesthetics and deep knowledge of the physical structure of the product, just provide inspiration or ideas, our professional team of designers will review the possibility of realization and give a huge amount of money to show respect for knowledge and creativity. Please contact our after-sales team email：support@ugeargeek.com. we will give the complete submission process, arrange professional designers to match the program, as well as the preliminary salary range to determine the work.

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